Terms of Use

PLEASE READ THESE TERMS OF USE (TERMS AND CONDITIONS) CAREFULLY.
BY DOWNLOADING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THESE TERMS.

  1. Introduction

1.1. Purpose of the Terms of Use (Terms and Conditions)

XO Entertainment Ltd (referred to as “we” or “the company”) of 20 Annis Komninis, Apartment 602, 1061, Nicosia, Cyprus provides to the users:

·       The XO App, mobile application software (the 'App'), available on our website or hosted on thexo.app (the 'App Site'), once you have downloaded or streamed a copy onto your mobile phone or handheld device (the 'Device');

·       The data supplied with the App, and any updates or supplements to it;

·       The related online documentation (Documentation);

·       The service you connect to via the App and the content we provide to you through it (Service).

XO connects users with nightlife venues, entertainment event spaces, entertainment venues, and their upcoming entertainment events. XO is not the owner or operator of any venue or event listed on our platform. We provide a marketplace to facilitate your experience, including but not limited to ticket purchases, table reservations/bookings, ordering, loyalty and rewards, and guest list sign-ups.

These Terms of Use (Terms and Conditions) serve as a comprehensive legal agreement that outlines the rights, responsibilities, and obligations of both XO Entertainment Ltd and the App users. They establish the rules governing the use of the application.

These Terms of Use (Terms and Conditions) aim to protect the interests of all parties involved, ensure compliance with applicable laws, and promote a fair and safe environment for users engaging with the application.

1.2. Acceptance of Terms of Use (Terms and Conditions)

By accepting the Terms of Use (Terms and Conditions), you acknowledge that by downloading, installing, or using the App, you are explicitly agreeing to be bound by these terms and by the License Agreement. Your acceptance signifies that you have read and understood the terms and consent to comply with all obligations set forth within the agreement. If you do not agree with any part of these terms, please refrain from using the software and uninstall it immediately. By accessing the software, you indicate your full acceptance of the terms, establishing a legally binding agreement between you and the software provider.

1.3. Data Protection and Privacy

We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws, including the GDPR. Any personal data provided to us, such as names, contact details, or any other identifying information, will be processed in accordance with our Privacy Policy, which forms part of these Terms.

We do not store or process any sensitive payment information on our servers. All payment transactions are securely processed through our third-party payment service providers (PSPs). These PSPs are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS) and are responsible for handling and safeguarding your payment information. For more details in this issue, please check our Privacy Policy, and the License Agreement.

1.4. Definitions

1.4.1.  Application Users

End users who connect to the platform to browse, book, and pay for event bookings, standard day-to-day reservations, and tickets, as well as place orders where applicable.

1.4.2. Venues/Event Organizers

Entities or individuals that provide spaces for events and utilize the platform to manage reservations, bookings (including standard day-to-day reservations and ticketing), and orders. This includes venue owners, managers, event organizers, and their associated staff such as waiters, doormen, PR personnel, and other team members who contribute to the event or venue operations. These users interact with application users and the platform to facilitate the booking, ordering, and overall venue and event management process.

  1. XO Application and Services

2.1. Relationship with Businesses

The XO Platform provides tools and services to facilitate users’ (Application Users) interactions with partner businesses including but not limited to Venues, Event Organizers, etc., such as making bookings or purchasing services. Our primary focus is on facilitating event ticketing and bookings. However, we may also expand our offerings to include standard venue bookings (standard venue reservations/day-to-day reservations) and digital ordering.

XO operates solely as an intermediary platform connecting users with third-party businesses (venues, event organizers, etc.). XO is not a party to any agreements or transactions conducted through the Platform. All transactions, agreements, and communications are directly between users and the respective third-party businesses. All transactions and communications between users and any business are subject to that business's terms and conditions. XO disclaims any responsibility or liability for the performance of services or fulfilment of agreements by these third-party businesses.

Businesses may present information on the Platform, including but not limited to services, pricing, and availability. We do not verify the accuracy of this information, and users should confirm any details directly with the business.

2.2. Provision of the Platform

We provide the Platform as a convenience to assist users in interacting with businesses. We are not responsible for the quality or any other aspect of the services provided by these businesses.

Any tips or suggestions provided by us are for informational purposes only. Users are responsible for conducting their own investigations and making their own decisions regarding the services or businesses listed on the Platform.

XO provides the Platform for users to interact with third-party businesses. However, XO does not control, endorse, or guarantee the quality, safety, legality, or any other aspect of the services provided by these businesses. Users acknowledge that any transactions or agreements made through the Platform are between them and the respective third-party businesses. XO is not responsible for any disputes or issues that may arise between users and third-party businesses.

2.3. Data Analytics and Customer Insights

XO provides data analytics and customer insights tools to assist venue operators and event organizers in understanding their audience and improving their services. These tools include (but not limited to):

2.3.1. Customer 360 View

Offers a comprehensive view of customer profiles, including past orders, bookings, and loyalty points, allowing venues/event organizers to tailor their offerings to individual preferences.

2.3.2. Event Analytics

Provides detailed analytics on event performance, such as tickets sold, revenue generated, and attendee demographics (but not limited to). This data helps venue operators and event organizers make informed decisions about future events and marketing strategies.

2.3.3. Operational Insights

Offers insights into customer behaviour, including peak booking times and popular venue features. These insights can help venues/event organizers optimize their operations and enhance the customer experience.

2.3.4. Privacy and Data Use

All analytics are provided in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable laws. XO does not share personal data with third parties without consent, except for event organizers and venue operators when necessary to facilitate event bookings, standard venue bookings, ordering, loyalty and rewards, analytics, or to improve the services offered (but not limited to).

2.3.5. Data Sharing Between Venues and Event Organizers

In cases where either an event organizer or venue becomes onboarded on the Platform after data relating to events or bookings (but not limited to) has already been collected by the other party, both parties (event organizers and venues) will have shared access to the data collected under their joint collaboration. This provision ensures transparency and equitable use of data for events and bookings (but not limited to) where both entities are involved.

2.3.6. Ticket Touting and Reservation (Table Booking) Limits

XO takes the issue of ticket touting seriously.

End-users must comply with any stated ticket or reservation (table booking) limits for each event. If an end-user exceeds the specified limit, XO reserves the right to cancel any or all ticket or reservation (table booking) orders and associated passes without prior notice.

This includes, but is not limited to, ticket or reservation (table booking) orders associated with the same name, email address, billing or delivery address, credit card number, or any other identifying details provided to XO.

  1. Application Users Accounts

3.1. Account Creation

Accounts can be created on our platform through two primary methods: users may choose to register by providing their email address and a secure password, or they can opt to log in using their existing accounts from third-party services (i.e., Google, Apple, etc.). This flexibility in account creation allows users to select the method that best suits their preferences while ensuring a seamless and efficient login experience.

3.2. Security of Account Information

Users are responsible for maintaining the security of their accounts created on our platform, including safeguarding their login credentials and ensuring their account information remains confidential. While we implement a range of security measures to protect user accounts, including encryption of sensitive data, and regular security audits, it is essential that users also take proactive steps to protect their accounts. This shared responsibility helps ensure a secure environment for all users and mitigates the risk of unauthorized access.

3.3. Responsibilities of Account Activity

All responsibilities related to account activity rest solely with the users. As a company, we reserve the right to terminate any account if its activity is found to be in violation of our Terms of Use (Terms and Conditions) or the License Agreement. This measure is essential to maintain the integrity and security of our platform, ensuring a safe and compliant environment for all users.

  1. Application Users Responsibilities

4.1. Compliance with Laws

The licensed use of the application is contingent upon your adherence to all applicable laws and regulations. You agree not to utilize the software for any illegal purposes, including but not limited to activities that violate local, state, national, or international laws. Furthermore, compliance with the terms of this license is mandatory; any use of the application that contravenes these terms may result in the revocation of your license and potential legal action. It is your responsibility to ensure that your usage of the application aligns with these requirements to maintain the integrity and legality of your activities.

4.2. Prohibited Content

By accessing or using XO’s services, you agree to the following:

·       You must be above the legal drinking or age of entry for the country or region where the service is taking place to use our services. By using our services, you confirm that you meet the age requirements of the venue/event organizer and local laws.

·       You agree to provide accurate and up-to-date information.

·       You are responsible for maintaining the confidentiality of your account information.

·       In return for your agreement to comply with these terms, we grant you a non-transferable, non-exclusive license to download, access, and use the XO App on your mobile device for personal use only. You must not transfer the XO App to anyone else without our prior written consent.

·       You must make reasonable efforts to attend any bookings you make through the Platform.

·       You must notify the business promptly if you need to cancel or change a booking.

·       You must comply with the acceptable use restrictions set out in these terms.

Users must behave respectfully and comply with all applicable laws. Prohibited actions include:

·       Using XO for unlawful purposes.

·       Impersonating others.

·       Harassing or threatening other users.

·       Sending unsolicited offers or spam.

·       Accessing another user's account without permission.

Please also refer to our License Agreement.

4.3. Acceptable Use Restrictions

You must not:

·       Use the Platform in any unlawful manner or for any unlawful purpose.

·       Infringe on our intellectual property rights or those of any third party.

·       Transmit any material that is defamatory, offensive, or otherwise objectionable.

·       Use the Platform to send unsolicited or unauthorized advertising or promotional material.

·       Use the Platform in a way that could damage or impair our systems or security.

4.4. Transferring Tickets/Passes or Adding to Venue Bookings

If you transfer a ticket or pass to another person via PDF or through the platform, or if you invite/add another person to a standard venue reservation (day-to-day reservation), the recipient automatically agrees to XO’s Terms of Use (Terms & Conditions), Privacy Policy, License Agreement, and any other applicable agreements, as well as the venue’s or event organizer’s terms and policies, if applicable. By accepting the ticket, pass, or reservation/booking, the recipient also confirms they meet the legal age requirements for the event/venue and comply with local laws.

By using our services, you agree that it is your responsibility to ensure that any individual to whom you transfer or share tickets, entries, or add to your booking is of the legal age of consent in the respective country or region where the entertainment event or venue booking is taking place. XO Entertainment Ltd is not liable for any consequences arising from the failure to comply with this responsibility.

4.5. Digital Tickets/Passes and Forwarding

By purchasing a ticket or booking pass through our platform, you agree that it is for personal use only and will be provided digitally. We do not issue physical tickets, and all tickets or passes will be delivered electronically.

You may forward tickets or passes to friends in PDF format, but they must be used only by the intended recipient, and only if such transfer is not prohibited by law or by the relevant venue/event organizer. Further, you may not duplicate a ticket or pass, for example, by taking a screenshot of the ticket/pass on your device giving your access details to another person.

Any attempt to resell tickets or passes for profit, or in any unauthorized manner, will result in the ticket/pass being cancelled without a refund, and may lead to the permanent suspension of your account, including a ban on your email and phone number.

4.6. Technical Data Collection

By using The XO App, you agree to our collection and use of technical information about your device and related software, hardware, and peripherals to improve our products and services.

4.7. User Control Over Artificial Intelligence (AI)

Users may have options to control or limit AI-driven features, such as opting out of personalized recommendations or modifying privacy settings related to AI data usage. For more information, please refer to our Privacy Policy or contact us at contact@thexo.app.

4.8. Venue/Event Organiser Profiles

Each venue/event organizer has its own admission policies. XO does not control these policies, and admission decisions are solely at the discretion of the venue/event organizer. This includes, but is not limited to, decisions about event or reservation cancellations, standard venue reservations (day-to-day reservations), venue blacklisting for guests not adhering to policies, loyalty and rewards, dress codes, gender ratios, and guest list access.

Please also check Section 7.4 for more details on refunds and changes in the time/date/location of an event.

4.8.1. Guest List Access

Signing up for a guest list through XO does not guarantee entry to a venue/event. Admission is at the discretion of the venue/event organizer.

4.8.2. Bookings

Any form of bookings is provided by XO as an intermediary, but the final confirmation is at the discretion of the venue/event organizer. Please cancel your booking if you cannot attend, or you may lose booking privileges.

4.8.3. Ticket Sales

Tickets are provided by XO as an intermediary. XO is not responsible for the final terms of ticket use. For any issues with ticket purchases, please contact the venue/event organizer first and if the matter is not resolved you can contact XO directly.

XO assumes no responsibility for tickets purchased through third parties or unofficial sales points. XO is not responsible for any differences in price with other media or sales channels.

4.8.4. Ordering

XO facilitates ordering, including alcoholic beverages and other content, but all orders are subject to venue/event organizer policies and applicable laws. XO is not responsible for any issues arising from orders made through the platform.

4.8.5. Loyalty and Rewards

Participation in venue/event organizer specific loyalty and rewards programs is subject to the terms and conditions set by each venue/event organizer. XO does not manage or control these programs.

4.9. App Provider Terms

If you downloaded XO’s app from a third-party app store, the app provider is not responsible for providing support or maintenance. You must comply with all third-party terms of service when using the app.

4.10. Responsibility for Event and Booking Details

It is your responsibility to verify the details of your ticket, pass, or standard venue reservation. XO Entertainment Ltd (hereinafter referred to as "XO") will not be responsible for any loss or damage to your ticket/pass or booking once it has been digitally dispatched. Furthermore, it is your responsibility to stay informed of any changes or cancellations to the event or booking. XO will make reasonable efforts to notify you of any changes, but we cannot guarantee this, as we rely on the venue or event organizer to inform us promptly. This applies to both event tickets/reservations and standard venue reservations.

4.11. Event Entry and Reservation Attendance

You are responsible for arriving at the event or your booking on time. XO is not liable for non-admission or forfeiture of your booking due to late arrival. While venues and event organizers may attempt to accommodate latecomers, entry or reservation seating cannot be guaranteed after the last stated entry time. Please review the event or reservation details carefully, as it is the responsibility of the venue or event organizer to publish and adhere to these timings.

Please note that the venue/event organizer might require to see a form of identification. So, please ensure that you have your passes ready, and show them along with a valid ID at the door (if required). Admission to the event/venue is at management’s discretion. Advance tickets or reservations (table bookings) do not guarantee entry.

4.12. Compliance with Rules and Policies

You must adhere to all rules and regulations set by the venue and event organizers, including those related to age restrictions, drug and alcohol policies, and safety protocols. XO will not be responsible for any non-admission or ejection from the venue/event due to violations of these policies. In such cases, or if non-admission is beyond our control, refunds will not be provided.

4.13. Loss of Personal Property

Neither XO, the venue, event organizers, nor any third-party suppliers shall be held responsible for any loss, theft, or damage to personal property during the event or at the venue. This applies to both event attendees and those with standard venue reservations.

4.14. Loyalty System

XO provides a loyalty system to its users. Please note that any introduction of venue and event organizer-specific loyalty systems may be integrated with our own distinct loyalty program, which is planned to be introduced to the services later on. While our program may be influenced by the number of events, tickets, reservations, or orders made by users, it will be structured to provide rewards that are separate from those offered by venues and event organizers for their individual purposes.

4.15. Content Standards

By submitting content to our Services, including comments, reviews, photos, videos, and other materials, you grant XO a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, distribute, and display the content in any media. You represent that you have the necessary rights to grant this license and that the content does not infringe any third-party rights.

You may use content from our Services for personal, non-commercial purposes, provided that you do not alter the content and include appropriate copyright notices and links to our website. Unauthorized use of our content may result in legal action.

The re-use of content through API, RSS feeds, or widgets provided by XO is subject to these Terms. Users must ensure that no changes are made to author attribution, copyright notices, or trademark legends. XO reserves the right to alter or withdraw any API, RSS, or widget services without notice. Users acknowledge that the use of content or services provided via API, RSS, or widgets may impact the performance of their own systems. XO disclaims any liability for such impacts.

XO may incorporate Artificial Intelligence and machine learning technologies into our Services. These technologies are designed to enhance user experience by offering personalized content, recommendations, and interactions.

4.16. Mobile Devices and Third-Party Links

Using XO’s mobile app may result in charges from your mobile carrier. XO may include links to third-party websites or services, which are not under our control. We are not responsible for the content or practices of any linked websites or services.

  1. Venues/Event Organizers Accounts

5.1. Account Creation

Accounts can be created on our platform through two primary methods: users may choose to register by providing their email address and a secure password, or they can opt to log in using their existing accounts from third-party services (i.e., Google, Apple, etc.). This flexibility in account creation allows users to select the method that best suits their preferences while ensuring a seamless and efficient login experience.

5.2. Security of Account Information

Users are responsible for maintaining the security of their accounts created on our platform, including safeguarding their login credentials and ensuring their account information remains confidential. While we implement a range of security measures to protect user accounts, including encryption of sensitive data, and regular security audits, it is essential that users also take proactive steps to protect their accounts. This shared responsibility helps ensure a secure environment for all users and mitigates the risk of unauthorized access.

5.3. Responsibilities of Account Activity

All responsibilities related to account activity rest solely with the users. As a company, we reserve the right to terminate any account if its activity is found to be in violation of our Terms of Use (Terms and Conditions) or the License Agreement. This measure is essential to maintain the integrity and security of our platform, ensuring a safe and compliant environment for all users.

  1. Venues/Event Organizers Responsibilities

6.1. Compliance with Laws

The licensed use of the application is contingent upon your adherence to all applicable laws and regulations. You agree not to utilize the software for any illegal purposes, including but not limited to activities that violate local, state, national, or international laws. Furthermore, compliance with the terms of this license is mandatory; any use of the application that contravenes these terms may result in the revocation of your license and potential legal action. It is your responsibility to ensure that your usage of the application aligns with these requirements to maintain the integrity and legality of your activities.

6.2. Prohibited Conduct

By accessing or using XO’s services, you agree to the following:

·       You agree to provide accurate and up-to-date information.

·       You are responsible for maintaining the confidentiality of your account information.

·       In return for your agreement to comply with these terms, we grant you a non-transferable, non-exclusive license to download, access, and use the XO App on your mobile device for personal use only. You must not transfer the XO App to anyone else without our prior written consent.

·       You must comply with the acceptable use restrictions set out in these terms.

Users must behave respectfully and comply with all applicable laws. Prohibited actions include:

·       Using XO for unlawful purposes.

·       Impersonating others.

·       Harassing or threatening other users.

·       Sending unsolicited offers or spam.

·       Accessing another user's account without permission.

Please also refer to our License Agreement.

6.3. Acceptable Use Restrictions

You must not:

·       Use the Platform in any unlawful manner or for any unlawful purpose.

·       Infringe on our intellectual property rights or those of any third party.

·       Transmit any material that is defamatory, offensive, or otherwise objectionable.

·       Use the Platform to send unsolicited or unauthorized advertising or promotional material.

·       Use the Platform in a way that could damage or impair our systems or security.

6.4. Technical Data Collection

By using The XO App, you agree to our collection and use of technical information about your device and related software, hardware, and peripherals to improve our products and services.

6.5. App Provider Terms

If you downloaded XO’s app from a third-party app store, the app provider is not responsible for providing support or maintenance. You must comply with all third-party terms of service when using the app.

6.6. User Control Over Artificial Intelligence (AI)

Users may have options to control or limit AI-driven features, such as opting out of personalized recommendations or modifying privacy settings related to AI data usage. For more information, please refer to our Privacy Policy or contact us at contact@thexo.app.

6.7. Content Standards

By submitting content to our Services, including comments, reviews, photos, videos, and other materials, you grant XO a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, distribute, and display the content in any media. You represent that you have the necessary rights to grant this license and that the content does not infringe any third-party rights.

You may use content from our Services for personal, non-commercial purposes, provided that you do not alter the content and include appropriate copyright notices and links to our website. Unauthorized use of our content may result in legal action.

The re-use of content through API, RSS feeds, or widgets provided by XO is subject to these Terms. Users must ensure that no changes are made to author attribution, copyright notices, or trademark legends. XO reserves the right to alter or withdraw any API, RSS, or widget services without notice. Users acknowledge that the use of content or services provided via API, RSS, or widgets may impact the performance of their own systems. XO disclaims any liability for such impacts.

XO may incorporate Artificial Intelligence and machine learning technologies into our Services. These technologies are designed to enhance user experience by offering personalized content, recommendations, and interactions.

6.8. Mobile Devices and Third-Party Links

Using XO’s services may result in charges from your mobile carrier. XO may include links to third-party websites or services, which are not under our control. We are not responsible for the content or practices of any linked websites or services.

  1. Disclaimers and Limitations


7.1. Disclaimer of Warranties

Our Services are provided "as is" and "as available," without any warranties, expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. XO disclaims any liability for the use or misuse of our Services.


7.2. Limitation of Liability

XO shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our Services. This limitation applies to the fullest extent permitted by law.

Please note that by attending any event, attendees agree that both XO and the venue/event organizer are not responsible for any personal injury, loss, or damage to personal property. Attendees assume all risks associated with participation.

XO strives to maintain the highest levels of service uptime. However, we do not guarantee that our Services will be uninterrupted or error-free. XO is not responsible for any loss or damage arising from service interruptions, delays, or technical failures.

While Artiificial Intelligence (AI) technologies aim to provide accurate and useful information, they may not always be correct. Users are advised to use AI-driven suggestions as a guide and not as a definitive source. XO disclaims any liability for errors or omissions that may arise from the use of Artificial Intelligence (AI) functionalities.


7.3. Indemnification

You agree to indemnify and hold XO harmless from any claims or damages arising from your use of the platform, violation of these Terms, or breach of applicable laws.


7.4. Cancellation and Refund Policy

In the event of a cancellation or modification of an event, event booking (tickets or reservations) or standard venue reservation (day-to-day reservations), refunds are subject to the policies of the respective venues, venue operators, event organizers, or any other partner and/or associate of XO accordingly. XO operates solely as a marketplace and is not directly responsible for issuing refunds. The final decision on refunds lies with our partners, and their policies are final and binding.

Note: XO’s booking/service fees are non-refundable, regardless of the outcome of a refund request.

14-Day Cooling-Off Period for Subscriptions

XO provides a full refund for subscription fees if the request is made within 14 days of the initial purchase, in compliance with EU regulations. After this period, no refunds will be issued for already charged fees. Exceptions may be considered at XO’s discretion on a case-by-case basis.

Exceptions to the Cooling-Off Period

EU law does not mandate a 14-day cooling-off period for certain types of services, including but not limited to:

·       Event/concert tickets, hotel bookings, venue reservations, or other services tied to specific dates.

· Perishable goods, such as food or drinks with a short “use by” date, ordered through XO.

·       Services fully delivered or begun immediately with the user’s explicit consent, acknowledging the loss of withdrawal rights.

·       Digital content (e.g., e-tickets, reservations, digital passes) once the download or streaming has commenced.

For tickets, reservations, or similar services offered on specific dates, the 14-day cooling-off period does not apply. Refund eligibility will instead depend on the policies of the respective venues, event organizers, or any other partner and/or associate of XO accordingly. Additionally, for perishable orders (e.g., food or drink), refunds are generally not available once the order has been processed. However, exceptions may be considered in rare circumstances, such as incorrect orders or quality issues, at the discretion of the respective venue, event organizer, or any other partner and/or associate of XO.

Additional Clauses

  1. Non-Refundable Booking/Service Fees

XO’s booking/service fees cover platform usage costs and are non-refundable, even if a reservation, ticket, or food/drink order is refunded by the venue, event organizer or any other partner.

  1. Fees and Trial Period

·       Prices for reservations, tickets, and other services are determined by third-party partners, such as event organizers or venue owners. XO applies a standard service fee per ticket or per person in the instance of a table reservation, with additional fees potentially imposed by third-party payment processors.

·       XO offers a complimentary trial period for subscriptions for our business partners. Our payment processor may send a reminder email before the trial ends, detailing the subscription's renewal terms.

·       Subscription fees are charged monthly on the same date. If a payment fails due to insufficient funds or an expired card, the billing date may adjust, and XO is authorized to retry payment. You can cancel anytime before your billing date to avoid charges for the next cycle.

  1. Non-Refundable Promotional Payments by Partners

Promotional payments made by venues, event organizers, or other partners for advertising services on the XO platform are non-refundable. This includes one-time, recurring, or scheduled payments regardless of promotion outcomes, schedule changes, or cancellations.

  1. Billing and Payments

Upon purchasing any service, including subscriptions, an invoice will be sent to the provided email. Payments are processed securely via SSL-encrypted connections. Transactions conducted by third-party payment processors are subject to their terms of service, and XO is not liable for issues arising from their actions.

  1. Localized Compliance

Refund eligibility and conditions may vary depending on the user’s location and applicable laws. XO adheres to regional regulations, including EU directives, but local rules may provide additional protections. Users are encouraged to review refund rights specific to their jurisdiction.

  1. Updates to the Policy

XO reserves the right to update this Cancellation and Refund Policy to reflect changes in our practices or legal requirements. Updated versions will be published on the XO platform and take effect immediately upon posting. Continued use of XO services constitutes acknowledgment and acceptance of these changes.

Customer Support

For questions or feedback about this policy or your transactions, feel free to reach out to us here or via email at contact@thexo.app.

  1. Governing Law

XO is dedicated to upholding the highest standards of Artificial Intelligence (AI) governance, including adherence to the EU AI Act and other applicable international regulations, to ensure the ethical and responsible use of AI technologies in our services. We are committed to transparency in AI operations, promoting non-discrimination, safeguarding privacy, ensuring safety in AI applications, and mitigating potential risks associated with AI use. In addition to compliance with the EU AI Act, XO will also adhere to relevant local laws and regulations governing AI and machine learning technologies in jurisdictions outside the EU. Users should note that AI-driven services are subject to ongoing regulatory developments, and XO will make reasonable efforts to comply with any new legal requirements as they arise.

To improve the accuracy and relevance of AI-driven content, XO may collect and analyse user data, including browsing behaviour, preferences, and interactions with our Services. This data will be processed in accordance with our Privacy Policy and applicable data protection laws, including the GDPR.

8.1. Reference to Applicable Artificial Intelligence (AI) Regulations

·       EU AI Act: For more details on the EU AI Act, please refer to the official documentation.

·       California AI Regulations: XO also complies with California's regulations related to AI and data protection. For further information, visit the California Department of Justice website.

XO will regularly monitor AI systems for compliance with applicable regulations and to ensure their continued alignment with ethical standards. We are committed to continuously improving our AI technologies to provide safe and beneficial user experiences.

8.2. Jurisdiction

These Terms are governed by the laws of The Republic of Cyprus, without regard to its conflict of law principles. Any disputes will be resolved in the courts of Cyprus. For users outside the EU, additional local laws may apply. Users operating in different jurisdictions should comply with their local laws and regulations.

8.3. Arbitration Agreement

By using XO, you agree that any disputes between you and XO will be resolved through binding, individual arbitration, and you waive your right to a trial by jury or to participate in any class action.

  1. Changes to the Terms of Use

XO reserves the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of the platform constitutes your acceptance of the revised Terms.

  1. Miscellaneous

These Terms constitute the entire agreement between you and XO regarding the use of our services. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

  1. Force Majeure

Neither party shall be liable for delay nor not performing any of their obligations, due to Force Majeure events (as defined below) affecting that party.

The term "Force Majeure" in respect of a party means an event beyond the reasonable control of that party without the fault or negligence of that Party, including, without limitation, acts of God, actions or inactions concerning governmental authorities, changes in legislation, fire, flood, severe weather, earthquakes, pandemics, labor disputes, war, acts or attempted acts of terrorism, riot, and civil disturbances, public power shortages, or malfunctions or failures in public telecommunication or IT services or breakdown of other public infrastructures.